Refund Policy
Effective Date: 11/01/25
Due to the medical-grade nature of our products, we do not accept returns for change of mind or dissatisfaction with the product.
Returns will only be accepted under the following conditions:
- Incorrect Orders: If we have sent an incorrect item, you may return the product to us for a replacement or refund.
Return Process:
- Contact us at [email protected] within 7 days of receiving the order.
- Provide your order number and a detailed explanation of the issue.
- Once approved, we will provide you with a return shipping address. Returned products must be unopened and in their original condition.
- Upon receipt and verification of the returned item, we will issue a replacement or refund as appropriate.
Please note:
- Customers are responsible for shipping costs for returned items unless the return is due to an error on our part.
- Products that have been opened or tampered with cannot be returned under any circumstances.
For further assistance, please contact us at [email protected]. We appreciate your understanding and cooperation.