Effective Date: 11/01/25

Due to the medical-grade nature of our products, we do not accept returns for change of mind or dissatisfaction with the product.

Returns will only be accepted under the following conditions:

  • Incorrect Orders: If we have sent an incorrect item, you may return the product to us for a replacement or refund.

Return Process:

  1. Contact us at [email protected] within 7 days of receiving the order.
  2. Provide your order number and a detailed explanation of the issue.
  3. Once approved, we will provide you with a return shipping address. Returned products must be unopened and in their original condition.
  4. Upon receipt and verification of the returned item, we will issue a replacement or refund as appropriate.

Please note:

  • Customers are responsible for shipping costs for returned items unless the return is due to an error on our part.
  • Products that have been opened or tampered with cannot be returned under any circumstances.

For further assistance, please contact us at [email protected]. We appreciate your understanding and cooperation.